It shows a QR code, which you need to read using the mobile WhatsApp app.After a few seconds, WhatsApp's shortcut will appear directly on the Desktop and in the Start Menu, and the app will open: Double click it to run and install the app.Point your browser to this page and download the installer for Windows 10 and Windows 8.So, these were the possible reasons why WhatsApp may not be working on your device and possible solutions to fix them.The installer of WhatsApp for Desktop as of this writing doesn't check the operating system version and can be launched in Windows 7 too. If this is the case, all you can do is wait until the instant messaging giant works on the issues. The service collects reports from all around the world and usually, there are a very low number of reports, but if there is a significant spike in the reported issues, WhatsApp may be down. This website will let you know if there are any issues on WhatsApp’s end. You can use websites like Down Detector to check if Whatsapp is down. Since it’s a backend issue, there isn’t much you can do here except check whether or not the servers are actually down and wait till WhatsApp offers a fix. Sometimes WhatsApp’s servers hit a snag, which may prevent you from sending/ receiving messages or even making calls. Last but not least! WhatsApp will not work on your phone if it’s down. If there are any updates available, download and install them.Ī compatible device is necessary to run WhatsApp on your phone, if your phone doesn’t meet the minimum stated requirements, the only solution here is to consider upgrading your device. Now, choose Check for updates under the Software update option.Here’s how you can check for updates on your Android mobile phone and iPhone If WhatsApp is not working on your phone, you should definitely check your operating system and update to the latest one, if available. WhatsApp support was recently ended for devices running Android 4.0.4 and older versions, as well as Apple’s first-gen iPhone SE, iPhone 6S, and iPhone 6S Plus.Ĭurrently, the app only works on devices running on Android 4.1 or later, iOS 10 or newer, and KaiOS 2.5.0+. These devices are mostly those that run dated operating software (OS). The company discontinues support for these smartphones, forcing WhatsApp to stop working. Smartphone is datedĮvery year WhatsApp releases a list of devices that don’t comply with the platform’s privacy and security policy. If your account has been deleted, your only solution, in this case, is to create a new account. As long as your device has internet connectivity and WhatsApp installed, WhatsApp won’t delete your account. Whatsapp says that it does this to preserve users’ privacy and security. Whatsapp reserves the right to delete your account after 120 days of inactivity. If you’ve not used WhatsApp for a long time, it is possible that WhatsApp might have deleted your account. This could be another reason why WhatsApp is not working on your phone. Generally, you don’t have to update WhatsApp regularly to use the service, but it’s a good practice to make sure you’re on the recent versions of WhatsApp, so don’t face any issues. Click Whatsapp search result and tap on the UPDATE button to update WhatsApp.In case you want to manually update the app, here’s how you can do it: In case there seems to be a problem, check whether or not you are connected to mobile data or Wi-Fi before contacting your internet service provider. You can try running other apps or browsers to check if your internet is working. You have to be online to send or receive messages or calls through the instant messaging platform. It is possible that you’ve forgotten to enable the internet on your device or there are some issues with the connectivity, and that might be the reason WhatsApp is not working on your phone. Here’s a quick look at some of the reasons why WhatsApp doesn’t seem to be working on your phone:
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